REFUND POLICY

1. Returns & eligibility

We accept returns within 30 days of delivery, and returns are free. We email you a prepaid return label at no cost to you. Unopened cartridges must have the manufacturer's seal intact and be in their original packaging. Once a cartridge has been opened we cannot resell it, so opened cartridges can only be returned if they are faulty or we sent the wrong product.

To initiate a return, please contact us at Sales@GoldCoastDepot.com or 631-392-8643 with your order number and reason for return. Do not ship items back without contacting us first.

2. Refunds & processing

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be issued to your original payment method within 5–10 business days. Please note that your bank or card provider may require additional time to process and post the credit.

Original shipping charges are non-refundable unless the return is due to our error or a defective item.

3. Damaged, defective & incorrect items

If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery at Sales@GoldCoastDepot.com with your order number and photos of the issue. We will arrange a replacement or full refund at no cost to you, including return shipping.

4. Exchanges & return shipping

We are happy to exchange items for a different size, color, or product of equal value, subject to availability. To request an exchange, contact us before sending any items back so we can confirm availability and provide return instructions.

Return shipping is free. We email you a prepaid return label, so there is no cost to you on any eligible return. Please use the label we provide rather than your own carrier, so the parcel can be tracked on its way back to us.