REFUND POLICY

1. Returns & eligibility

We accept returns on all items, including sale items, within 14 days of delivery. To be eligible for a return, items must be unused, in their original condition, and in original packaging. Items that show signs of use, damage caused by the customer, or are missing original packaging may not be accepted.

To initiate a return, please contact us at Sales@GoldCoastDepot.com or 631-392-8643 with your order number and reason for return. Do not ship items back without contacting us first.

2. Refunds & processing

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be issued to your original payment method within 5–10 business days. Please note that your bank or card provider may require additional time to process and post the credit.

Original shipping charges are non-refundable unless the return is due to our error or a defective item.

3. Damaged, defective & incorrect items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at Sales@GoldCoastDepot.com with your order number and photos of the issue. We will arrange a replacement or full refund at no cost to you, including return shipping.

4. Exchanges & return shipping

We are happy to exchange items for a different size, color, or product of equal value, subject to availability. To request an exchange, contact us before sending any items back so we can confirm availability and provide return instructions.

Return shipping costs are the responsibility of the customer unless the return is the result of our error or a product defect. We recommend using a trackable shipping method, as we cannot be responsible for items lost in transit on the way back to us.